Contact

Frontiers Management Consulting
Unternehmensberatungsgesellschaft mbH

Scheffelstraße 11,
D-60318 Frankfurt am Main
Germany

Telephone: +49 (0)69 / 90 55 05 0
Telefax: +49 (0)69 / 90 55 05 10
Email: info [at] frontiers-
management-consulting.de

Customer Satisfaction Management

Our credo: Customer and sales partner satisfaction surveys are essential for successful sales management. Only precise knowledge of the requirements, needs and satisfaction levels of your customers and sales partners will enable sales excellence.

Experience shows: An appropriate survey is a powerful tool that underlines your company’s commitment. Dealing with areas in need of improvement opens up opportunities for market development. Customer satisfaction surveys provide reliable data for the assessment of your strategic positioning.

Particularly valuable: Continuous satisfaction management. A lasting increase in satisfaction levels is best achieved by a review cycle connecting the outcome of a regular customer satisfaction review with integrated implementation steps.

What sets us apart: We are specialists in the analysis and interpretation of customer and sales partner satisfaction surveys.

After conducting a survey tailored to your business needs - be it through personal interviews, telephone interviews, postal surveys or web based methods: Our work focuses on the analysis and development of recommendations for the future direction of sales activities, alongside with a description of the satisfaction and loyalty of customers and sales partners. Moreover, we will develop targeted and specific approaches to increase the effectiveness of the sales organisation and to realise appropriate market potentials. This can be achieved because we specialise in strategy, sales management and customer relationship management, and therefore have a keen understanding of the respective management agenda.

Other service areas: 
Strategy/Business Model
Sales Excellence
Customer Relationship Management
Cost-/Process Management
Benchmarking